Securing Carrefour Market with RISCO’s Integrated Security Solution: HearSee’s Success Story

With over 50 experienced employees, HearSee is a leading installer of security solutions in Belgium that offers thoughtful total solutions to its customers. One of their most notable projects was with Carrefour Market, where they successfully integrated RISCO’s security solutions to provide a comprehensive and automated security system.

The Challenge: Combining Intrusion Detection and Technical Alarms

Wireless security technology has surged into the mainstream, driven by consumer demand for efficiency and mobility. However, the professional security sector has often faced a paradox. While end-users crave the convenience wireless systems offer, installers frequently encounter challenges in setting up and maintaining these systems to the same standard as wired configurations.

Enter LightSYS Air, a wireless solution that not only tackles the complexities of installation but also meets the high operational standards expected in the professional security domain. The system’s core design ethos revolves around enhancing the installer experience without compromising on the end-user’s security requirements.

A Revolutionary App-Based Configuration Tool

Carrefour Market was looking for an INCERT 2+ security solution that could combine both intrusion detection and technical notifications. The challenge was to automate everything, from worry-free night deliveries to technical alarms, all managed through a single application. Additionally, the customer wanted three fully autonomous partitions to function via one panel, securing the entire Carrefour store, a separate retail store, and a common hall.HearSee faced another challenge – integrating every internal procedure of the store into the intrusion panel, including HVAC alarms, doors of cooling systems, and temperature alarms.

The Solution: A Comprehensive Security System

To address these challenges, HearSee used the following RISCO products:

• Detection points with classic relay detectors (RISCO grade 3)
• Magnetic contacts
• Seismic detectors for safes
• Glass break detectors
• LightSYS+, keypads
• Integration with third party components was established 

The Highlights: One App for Complete Control

The project’s highlights include:

• One App for complete CCTV, technical and security alarm surveillance, management and control

• Automation between the alarm system and lighting through outputs
• Self-monitoring: the customer can immediately verify an alarm via the alarm system and corresponding cameras
• User management of the alarm system via the cloud interface
• Store closing check-up and control without physical walkthrough via the iRISCO App

Carrefour Improved Security Experience: Ease of Use and Peace of Mind

The Store Director praised the solution, saying, “Previously, I received an alarm notification and had to get in the car and go to the store. Now I get a notification, and via the application, I can verify through the cameras what is happening. The ease of use of the technology makes life easier, I get the notification even before the control room has called me. Additionally, I have a tool to receive all possible alarms in an organized manner. When leaving, it can be checked if certain doors are still open.”

HearSee’s journey as an installer of RISCO security solutions is a testament to their expertise, innovation, and commitment to providing comprehensive and integrated security systems. Their successful project with Carrefour Market highlights their ability to tackle complex challenges, such as combining intrusion detection and technical alarms, and automating security operations through a single application. The positive feedback from Carrefour’s Store Director underscores the impact of HearSee’s work, showcasing how their thoughtful approach and technical proficiency can transform security management. In essence, being an installer of RISCO means delivering top-notch security solutions that enhance safety, streamline operations, and ultimately, improve the quality of life for their clients.