Technical Service Engineer

The Technical Support Eng. is responsible to meet and exceed the regional service objectives while striving to high customer satisfaction from RISCO produces & services.

This will be achieved by maintaining a highly professional technical service, utilized efficiently to sustain existing systems and deploy additional capacity and functionality within the required time frames and to the required quality.

Being a part of the regional team, Technical Support Eng. is expected to present the status of activities, risks and opportunities, to allow synchronization and mutual achievement of the business goals.

• Act as the technical service provider for the sales team and the customer.
• Maintain a high level of customer satisfaction with RISCO products and services by meeting and exceeding our commercial obligations with regards to our customers.
• Maintain and grow the technical skills to be in line with the current and anticipated requirements of both RISCO and its customers.
• Represent outstanding customers needs (serviceability as well product enhancements) as to the relevant RISCO groups in order to obtain qualified handling to assist the region in achieving its objectives.
• Maintain integrity of the associated CRM data so it reflects the status of assigned cases and operation activities performed in the account.
• Increase continuously the efficiency and the quality of support provided and process improvement.
• Collaboration with the local team and the international technical teams’ tools, process and documentation.

• At least 5 years of experience as a technical support/Service Engineer
• “Out of the box” thinker, problem solver
• Highly motivated, creative, and professional manners
• Excellent communication and interpersonal skills, ability to handle multiple interfaces
• Independent with ability to work in a very challenging & dynamic environment
• Ability to prepare and conduct technical presentations to customers.
• Bachelor’s degree in SW / Electronic / Computer science or other technology knowledge
• English at advanced business level is essential, written & spoken.